24/7 monitoring
Proactive monitoring of servers, networks and applications with automated alerts and incident response.
Services · Managed Services
Managed IT services
Focus on your business while we handle your IT infrastructure, security, and support with 24/7 proactive monitoring and management.
✓24/7 monitoring✓Help desk included✓Quoted per engagement
Capabilities
What is covered
One team responsible for the infrastructure, the security posture and the tickets.
Help desk support
Multi-tier support desk with a 15-minute critical response target and unlimited tickets.
Security management
Firewall management, antivirus, patch management and threat detection.
Backup and disaster recovery
Automated backups, DR planning and business continuity with recovery objectives agreed in your statement of work.
Cloud management
Management of Azure, AWS and Google Cloud resources including cost optimisation and performance tuning.
Strategic planning
Quarterly technology reviews, roadmap planning and budget forecasting with vCIO input.
Business impact
Why teams choose managed
Predictable coverage instead of a break-fix relationship.
Predictablemonthly service, quoted per engagement
Proactiveissues resolved before they become incidents
One teamengineers, security and strategy on call
Scalablecoverage that grows without hiring
Response times and coverage hours are agreed in the statement of work; the targets below are the starting point, not a guarantee.
Where it lands
Common use cases
Typical coverage scopes.
Start-up and small business
Core IT management: monitoring, patching, help desk and security basics.
Growing company
24/7 help desk, advanced security, backup and cloud management.
Multi-site operations
One service desk across locations, with on-site vendor coordination.
Regulated workloads
Evidence, patching cadence and reporting suitable for audit.
Technical specifications
How it is deployed
Service targets, agreed in your statement of work.
| Monitoring | 24/7 servers, network and applications |
|---|---|
| Critical response target | 15 minutes |
| Help desk | Business hours or 24/7 depending on tier; unlimited tickets |
| Backup and DR | Automated backups; recovery objectives agreed in the SOW |
| Reporting | Monthly reporting and quarterly business review |
| Pricing | Monthly service, quoted per engagement |
Engagement options
Managed service tiers
Scope by coverage and response hours. Every tier is quoted after the assessment.
Essential
Best for: Small businesses
- 24/7 infrastructure monitoring
- Help desk (business hours)
- Patch management
- Antivirus and security
- Monthly reporting
- Email support
TimelineMonthly
Quoted per engagementProfessional
Best for: Growing companies
- Everything in Essential
- 24/7 help desk
- Advanced security (EDR, SIEM)
- Backup and disaster recovery
- Cloud management
- Quarterly business reviews
- Phone support
TimelineMonthly
Quoted per engagementEnterprise
Best for: Large organisations
- Everything in Professional
- Dedicated account manager
- VCIO services
- Custom SLAs
- Compliance management
- Strategic planning
- Priority support
TimelineMonthly
Quoted per engagementPer-user or per-device pricing is quoted after discovery — no rates are published because coverage varies by estate.
Outsource the IT, keep the control
Get an IT assessment and a custom managed services proposal for your organisation.
Existing partner? Sign in to the partner portal for contract pricing, order status and invoices.
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