Automatic classification and prioritisation
Every message is categorised, scored for urgency and queued to the right owner.
Solutions · Inbox Autopilot
Inbox Autopilot
Intelligent email triage and response that handles routine inquiries, escalates complex cases, and maintains your brand voice. Deploy in weeks and reclaim hours of your team's time.
✓2–3 week deployment✓Human escalation built in✓Brand-voice responses
Capabilities
What it does with your inbox
Classification, drafting, routing and reporting — with a human decision wherever it matters.
AI-generated responses in your brand voice
Replies are drafted from your tone, policies and previous answers, then sent or held for approval.
Smart escalation to human agents
Novel, high-value or sensitive threads are routed to a person with the context attached.
Multi-language support
Inbound email is understood and answered in the customer's language.
CRM and helpdesk integration
Threads, contacts and outcomes sync to your CRM or helpdesk instead of a parallel mailbox.
Custom routing rules and workflows
Business rules decide who sees what: region, account, product or entitlement.
Continuous learning from feedback
Approvals and corrections become training signal, so accuracy improves with use.
Real-time performance analytics
Response times, deflection, escalation and quality are visible on a live dashboard.
Business impact
What teams report
Outcomes from prior inbox deployments; your numbers depend on volume, categories and rules.
40–60%support capacity freed for complex issues
Hours → minutesroutine response time
50+languages supported
24/7coverage without overnight staffing
Reported outcomes from previous deployments, not a guarantee. The scope and success measures are agreed in writing before build.
Where it lands
Common use cases
The same triage engine applied to four common inboxes.
Customer support
Handle FAQs, order status inquiries and basic troubleshooting automatically while routing complex issues to specialists.
Sales inquiries
Qualify leads, provide product information and schedule demos automatically, routing hot leads to sales reps immediately.
Internal operations
Automate responses to IT support tickets, HR inquiries and procurement questions.
Partner communications
Manage partner onboarding questions, documentation requests and routine status updates automatically.
Technical specifications
How it is deployed
The technical shape of a standard deployment.
| Deployment time | 2–3 weeks typical |
|---|---|
| Integration | Gmail, Outlook, Zendesk, Intercom, HubSpot, custom IMAP/SMTP |
| AI models | Frontier language models (GPT and Claude families) and custom fine-tuned models |
| Languages | 50+ supported |
| Security | Data encrypted at rest and in transit; access controls and audit trails |
| Service target | 99.9% uptime and sub-500 ms response targets, confirmed in your statement of work |
Engagement path
How an engagement runs
A typical Inbox Autopilot engagement.
STEP 01
Scope
Map the systems, volume and escalation rules; agree the success measures and the boundaries of the automation.
STEP 02
Deploy
Configure the solution against your systems and run it with guardrails and human review where it matters.
STEP 03
Validate
Measure against the agreed numbers on real traffic before going wide.
STEP 04
Operate
Monitor, tune and extend — hand off to your team or run it as a managed service.
Put your inbox on autopilot
Schedule a discovery call to see how Inbox Autopilot can transform your operations — bring a week of real email volume.
Existing partner? Sign in to the partner portal for contract pricing, order status and invoices.
Keep going